If you’re contemplating closing your FNB account in South Africa, whether due to a change in banking preferences or other reasons, it’s crucial to follow the proper steps to avoid future complications.
This guide provides you with a step-by-step process on how to close your FNB account, based on your account type.
Methods to Close Your FNB Account
- Visit Nearest FNB Branch:
- Head to your nearest FNB branch.
- Consult with one of the branch consultants who will assist you in closing your account.
- Easy Account Closure:
- If you hold an Easy account, call 080 007 9599 for assistance. This toll-free number ensures you won’t incur any charges.
- Gold Customer Closure:
- Gold customers can utilize the FNB App’s Secure Chat feature or call 087 575 4653 to initiate the account closure process.
- Premier Customer Closure:
- Premier customers can use Secure Chat or contact FNB on 087 577 7000. Alternatively, send an email to [email protected] to close the account.
- Private Customer Closure:
- Private customers have the option to contact their private banker, call 087 575 4727, or send a message to [email protected] for account closure.
Documents Required
When closing your FNB account, ensure you have the following documents:
- South African ID.
- For foreign nationals: Passport Document and a valid permit.
- Proof of address.
Settling Obligations Before Closing
Before initiating the account closure, settle any outstanding obligations with FNB. This includes settling balances for the following:
- Overdraft Facility.
- Fusion Credit Facility.
- Closing all cards linked to your bank account.
- Revolving Loan.
- Revolving Facility.
- Temporary Loan.
- Smart Device.
- Personal Loan.
- Student Loan.
- Credit Card.
- Linked Petro Card.
- Home Loan.
By following these steps, you can seamlessly close your FNB account while ensuring all financial matters are settled. This proactive approach prevents lingering obligations and provides a smooth transition, especially if you’ve decided to move to another bank.